Instructions on how to book your tickets:

1. Click on the show you wish to see, either on the main screen or from the 'Upcoming Shows' column

2. Read the terms and conditions at the top of the page. You may also wish to read the additional terms and conditions that are relevent to your hosting society on the 'Terms and Conditions' page.

3. Select your seats. Click on every seat that you wish to book. If you are using a tablet or phone, you may have to slowly double click the seat to select it until it drops into your basket. We cannot see your cookies and settings on your device to give you exact information, so please ensure all your required tickets go into your basket. Children and Babies MUST have their own seat by theatre rules.

4. Click CHECKOUT from your basket.

5. If you havent used our system before, you will have to click CONTINUE on the NEW CUSTOMER section. Otherwise enter your existing username/email and password into the RETURNING CUSTOMER section.

6. Enter the details as appropriate. Please note: Tickets are NOT posted to your address, we simply ask for your address for billing purposes of the card you are paying with.

7. You will then be taken to the STRIPE payment page to pay for your tickets, (STRIPE is our card payment provider) please enter your details carefully to ensure a successful payment - you will be prompted if payment fails.

TO PRINT TICKETS / GET TICKETS TO YOUR MOBILE DEVICE:

You can obtain your QR coded tickets via the link automatically sent in your email confirmation at the time of booking. Alternatively, you can download through the online portal via the 'My Account' section. If you are still struggling, please email us in advance on info@sparksem.co.uk and we will be able to assist you. 

8. Complete the process - you will be sent a confirmation email immidiately to the email account you created your account with. There will be a link in the email stating LINK TO TICKETS / GET TICKETS HERE. Initially, this link may not work until your tickets have been authorised. If this is the case, when clicked it will state E-Tickets not available. This link will work at least 48 hours after purchase, you will receive a fresh email when authorised. Ensure you check your junk/spam folders.

9. Within 48 hours, your tickets will be authorised if you have NOT left a single seat gap and payment has been successful. You can either click the link in your confirmation email or login to your account. 

(If logging into your account online, scroll to the bottom of the page - you will need to click MY ACCOUNT - MY ORDERS - (Select your order) - GET TICKETS HERE

Please ensure you bring your barcoded tickets with you to the venue for scanning to gain entry. Do NOT bring your booking confirmation email, we need the barcoded tickets. You can print off your tickets at the Venue, but you will be subject to a 50p per ticket printing fee**

**We accept printed barcoded tickets or barcoded tickets on your mobile device. We DO NOT ACCEPT printed/viewed email confirmation. 

If you are struggling to book online or wish to amend your tickets/account over the phone,

please contact us Monday-Thursday 4pm-7pm on 0161 327 2781 (Option 2)  Or email info@sparksem.co.uk

*** THE OFFICE WILL BE CLOSED ON PERFORMANCE DAYS and you will not be able to call the team - please head to the theatres box office early ***

Doors to the theatre open 30 minutes before the show. The upstairs bar will also be open before the show, during the interval and after the show

Coming to the theatre with babies / children?

As per theatre rules, every body must have their own seat to ensure the theatre doesnt become over capacity. Babies are permitted on knees providing they do have their own seat paid for to ensure we will never have over 230 guests at any one time. Hyde Festival Theatre has its own baby changing and nappy disposing facilities in the accessible bathroom at the back of the auditorium and in the ladies bathroom in the upstairs 'Madge Bayes Hall' bar. For your convienience, you can collapse, fold away and store your buggies and pushchairs in the wheelchair spaces in front of seats B5-7 and B20-22 when these spaces arent being used. Alternatively, in the box office but this is left at your own risk. Please ensure you fold buggies down and remove valuable and sentimental items. You cannot block any aisle of the theatre.

Do you require a Wheelchair space?

We have 2/4 wheelchair spaces in front of seats B5-7 and B20-22. Companions can book seats B5-7 or B20-22 to be directly behind the wheelchair spaces. These are not physical seats. If you are transferring, we would recommend using seats B5-7 and/or B20-22 to give you the most space. However, please dont leave a single seat gap. If you have any queries, please do contact the office who will be more than happy to help.

Do you require a Booster seat?

The theatre have a very small amount of booster seats for children. These are allocated on a first come, first served basis and cannot be pre-booked. Please ask a front of house team member when you arrive

If you have any queries at all, please contact the office or email info@sparksem.co.uk in advance of booking your seats and we will be more than happy to help and advise.